This page explains how to delete your Arcamora Tarot account and associated personal data. The service is operated by Xi'an Fuzhongde Information Technology Co., Ltd. See our Privacy Policy for other data practices.
Outside-app deletion request
Email support@arcamora.com with the subject “Arcamora Tarot account deletion”. Include your Arcamora user ID if you have it. If you do not know your ID, tell us which account you want deleted so we can help identify it; you do not need to reopen or reinstall the app. We verify account ownership through email correspondence, requesting only information needed to establish that you control the account. We complete deletion of account data under our control within 1–7 business days after the request is confirmed and send an email confirmation when it is completed. Never send passwords or sign-in codes. Provider copies are described in section 3.
Email a deletion request →1. Delete in the app
Go to Me → Account Management → Delete Account → Confirm Account Deletion. Read the notice before confirming. Successful confirmation initiates deletion; no separate email or email approval is needed for this in-app process.
Access to the original account ends once confirmation takes effect. Permanently deleted content and deleted ad-earned reward balances cannot be restored by signing in again or restoring a purchase. If confirmation fails, retry or contact support@arcamora.com. Leaving the app or uninstalling it does not itself request deletion.
2. What is deleted
We delete your account and associated personal data we hold, including your profile, birth date, gender, account identifiers, saved questions, card records, reports, journal entries, mood records, purchase tokens, ad-earned reward and eligibility records, and device-linked claim records. Provider copies are addressed in section 3.
3. Completion times and copies
We complete deletion of account-linked data under our control within 1–7 business days after the deletion request is confirmed. This includes active server records and any account-linked backup copies under our control.
Our deletion process covers account-linked server and backup records under our control, including those stored through our hosting provider. OpenAI copies follow its default API retention policies, as described in section 3 of our Privacy Policy. Our 1–7 business-day account deletion period does not override OpenAI's separate retention periods or records that Google maintains independently for its own services, including AdMob advertising. Google's advertising-data retention and available controls are described in sections 5 and 7 of our Privacy Policy.
Device-level copies and backups controlled by you or your device backup provider can be managed through your device and backup settings. Copies you exported or shared may remain with you or their recipients. Our server-side deletion does not erase copies outside our control. Deleting Arcamora Tarot does not delete your Google account.
4. Records after account deletion
We do not retain account-linked records on our own systems after deletion is completed, including ad-earned reward records and the Android ID-linked claim record. Provider processing and deletion times are described in section 3. Account freezing is not a substitute for deletion.
5. Google Play subscriptions
Deleting your account does not cancel your Google Play subscription. Recurring charges continue unless you cancel through Google Play. Open the Google Play subscription center using the Google account that made the purchase, select Arcamora Tarot, and follow the cancellation steps.
After registering and signing in again, use the Google Play account that made the purchase and select Restore purchases on the membership subscription page. If your subscription is still valid, you can recover its remaining membership benefits. Restoring a purchase does not restart the paid period or restore deleted journals, readings, or other content. See our Subscription & Billing Terms. Deletion does not waive applicable refund or consumer rights.
6. Help with requests
Contact support@arcamora.com for request status, an error, or an applicable privacy-rights request. We will explain any lawful restriction on a request as permitted by law and meet applicable response deadlines. There is no promised cooling-off period after deletion begins; permanently deleted data cannot be recovered.