I can't sign in. What should I check?
Try the Google account you originally used for Arcamora Tarot. Check your connection and restart the app. If the issue continues, contact support with the error message.
What to include
- A short description of the issue
- Your device model and app version
- An error screenshot, with private details hidden
For purchase issues, include your Google Play order ID if available.
Never send passwords, sign-in codes, payment card details, or private journal entries.
Find your way
Common questions
Answers to help you move forward.
I paid for Premium, but my benefits are missing.
Use the Google Play account that made the purchase, sign in to Arcamora Tarot, and select Restore purchases on the membership subscription page. This also applies after account deletion and re-registration if your subscription is still valid. Restoring benefits does not restore deleted content. If benefits are still missing, contact us before purchasing again.
How do I cancel my subscription?
Open Google Play subscriptions with the Google account used for your purchase. Select Arcamora Tarot and follow the cancellation steps. Uninstalling the app does not cancel renewal.
Manage in Google Play ↗How do ad-earned readings work?
Non-members can choose an offered video ad for extra draws with card meanings, or a once-per-account single-card or three-card in-depth reading. The latter replaces the former free in-depth reading. Reward completion must be confirmed by AdMob. Granted rewards expire after 30 days, separately from the daily allowance. Premium members are not shown ads.
Reward rules →I watched an ad, but my reward is missing.
A countdown alone does not confirm a reward. Interrupted or failed playback may not meet the reward condition. If you completed the required viewing and the reward is missing, contact support with the approximate time and reward type. Do not send private journal entries or reading questions.
How can I manage advertising privacy?
You can use the advertising privacy controls in Android settings. The current app has no dedicated in-app advertising privacy screen. Device controls do not necessarily stop all advertising data processing. Our Privacy Policy explains AdMob data use, available controls and how to contact us about your rights.
Advertising privacy choices →Can I request a refund?
See Google Play's refund guidance or contact us about your purchase. Eligibility depends on the circumstances and applicable rules.
My reading or weekly letter isn't loading.
Check your connection and restart the app. If it still will not load, tell us which screen is affected and when the issue occurred. You do not need to share your private journal text or questions.
Your account & data
Your choices, clearly explained.
Delete your account in the app
Me → Account Management → Delete Account → Confirm Account Deletion
Read the notice before confirming. Deletion affects access to your account and saved content.
Account & Data Deletion →Need to request deletion outside the app?
Email support@arcamora.com with the subject “Arcamora Tarot account deletion”. Include your Arcamora user ID if you have it. If you do not know your ID, tell us which account you want deleted so we can help identify it; you do not need to reopen or reinstall the app. We verify account ownership through email correspondence, requesting only information needed to establish that you control the account. We complete deletion of account data under our control within 1–7 business days after the request is confirmed and send an email confirmation when it is completed. Never send passwords or sign-in codes. Provider copies are described in section 3.
Email a deletion request →Deleting your account does not cancel your Google Play subscription. Cancel through Google Play to stop future renewal. A valid remaining subscription can be restored after re-registration; deleted content cannot.